Interview Questions to Ask Your Frisco Travel Agent

hiring a travel agent

Frisco is a great place to visit both during the summer and winter. The town is located only about an hour’s drive from the Denver Metro Area, making it an enticing destination for both locals and out-of-state visitors. 

During the summer you can hike, kayak, and mountain bike around the beautiful Summit County. When the winter temperatures hit Frisco, you are able to enjoy world-class skiing and snowboarding. Regardless of what time of year, Frisco has great restaurants to eat at and stores to shop at. 

Hiring a reputable travel agent is important to make your trip to Frisco the best possible. You should ask plenty of questions beforehand to determine your agent’s quality of service, experience, and overall attitude. You don’t want to end up with an agent that is disagreeable or unhelpful. 

The guiding questions below will help you determine whether you have found a good match for your travel needs. If you’re doubtful about your agent, you should probably find a different one. 

#1: How long have you been in the business?

The first question you should ask is how long the agent has been in the travel business. This is important because you may want someone who has a more extensive experience than an amateur would. This is especially true when you are searching for a more complex itinerary of the town. This requires deep knowledge of the local area and a great network of contacts that likely only an experienced agent will have. 

#2: Are you focused primarily on Frisco, CO?

You are going to encounter a variety of travel agents with differing degrees of commitment to Frisco, CO. Some agents will have very wide coverage, possibly Colorado and beyond. Others will have more intimate ties to Frisco and Summit County, making it their primary area of focus.

what to ask travel agent

Image Source: adifferentbrian via Flickr 

It definitely pays to use travel agents who have devoted their time to one area, as they can probably help you get the most value out of your investment in them. They are more likely to know insider information that helps create more in-depth itineraries. It may also mean you get better deals on local Frisco activities and experiences

#3: How and why did you become a travel agent?

This question is crucial, as it will help you understand the agent’s motivation and background. It’s always better to hire a travel agent who is passionate about what they do. 

As someone looking for travel consultancy, you should aim to get the best quality for your money. A higher level of service quality is typically correlated to agents who have a strong interest in what they’re doing. 

#4: What are your various fees? 

Each travel agent will likely have different fee structures for their services and principles regarding payment for consultations. In order to decrease the chance of any surprise payments later, it’s important to understand their fees before signing any service agreement.

Keep in mind that there are not going to be “right” or “wrong” ways of conducting business. Travel agents have the right to charge as they please. It’s up to the customer whether or not to accept their conditions and pay their fees. 

#5: What is your Frisco travel history?

Understanding the travel agent’s personal experience with Frisco and the surrounding areas will help you determine if they have a personal connection to the town. It’s better to be cautious about working together with someone who doesn’t have any first-hand experience with the area. They likely won’t be able to give you the trip that you have your sights set on. 

questions for travel agent

Image Source: Chris Yunker via Flickr

#6: How can I reach you in case of an emergency?

Unexpected things can happen on any trip, which is why you want to make sure that your travel agent will be able to help you if you need it. 

Your travel agent should be confident in handing out a number that you can call when you need assistance during your trip. Not all agents are going to be available at all times, though. They may quote a certain timeframe when they are available for assistance. If they don’t provide you with a number, you likely want to find a different agent. 

When you have multiple travel agent candidates that seem equal, ask them whether they are available after business hours. Choosing the agent that has extended availability is more practical, and typically shows that they are more customer-service friendly. 

#7: What are your refund and insurance policies?

Since there are so many insurance providers and refund plans available, you should always determine which one your travel agent uses. Cancellations happen, especially during the COVID-19 outbreak and its aftermath, which calls for protection of your time and money.

Make sure to thoroughly read the insurance policy terms and any conditions regulating the refund policy. The fine print may contain essential information that puts some travel agents clearly ahead of the rest. Don’t hesitate to ask as many questions as you need in order to clearly understand the terms and conditions. It’s all in your own interests.


Hiring a travel agent for your Frisco trip amounts to more than just picking up the phone or swiping your credit card. You should interview your potential candidates before hiring one for your travel needs.

interview questions travel agent

Here are the top questions to ask from the travel agents:

  • How many times have you traveled to Frisco and Summit County, CO?
  • Is Frisco your focus area? How much expertise do you have in this area?
  • How long have you been in the travel business?
  • What is your policy on refunds and insurance?
  • When and how do you respond to emergencies?
  • What is your travel agent service fee structure?

Knowing the answers to these questions, you’ll be able to make a better decision regarding which agent to use for your trip. 

If you’re planning a trip and aren’t sure where to stay, check out Bighorn Rentals for the perfect Frisco lodging. With a travel agent to guide you and a great place to sleep at night like our rentals, you’ll have the best time in Frisco! Would you like more information? Please feel free to contact us by calling (800) 826-7706.

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